Return Policy

If you want to return or exchange your order for any reason, we will provideassistancehere! We offer free returns within 10 days of purchase. You can return your productasastore credit, exchange for a different product, or refund to the original payment method.Please note the following exceptions to our return and refund policy:

Here are some common examples:

  • Discount items are final and cannot be returned or exchanged
  • The returned items must still have labels and be returned in the original product packaging
  • The returned items must have no obvious signs of wear or use;

 

To initiate a return, complete the following steps:
Your steps should be very clear, linking to relevant pages, such as your online portal.

  • Reply to your order confirmation email requesting the product you want to return.
  • Print a prepaid return shipping label and you will receive it via email. 
  • Use the provided tags to send all items back to us.

 

Other information:

  • You will bear the shipping, insurance, and customs clearance costs incurred during thereturn process;
  • If the product is damaged or lost during the return process, the relevant claim should be initiated by you to the return carrier;
  • After receiving the return, we can complete the relevant refund with in 7 working days after confirmation;